If you have any questions, comments, or suggestions, please contact us here.

Dear users,

DerkOnline, and its worldwide affiliate (“DerkOnline Inc.”, “we”, “our” and “us”) understand how important your privacy is to you and are fully committed to protecting it. Please do not submit personal or private data to DerkOnline before you have read, understood and agreed to this Privacy Policy.

We created this Policy to help you understand:

  1. How DerkOnline uses your personal data
  2. How DerkOnline uses cookies and similar technologies
  3. How to access or modify your personal data
  4. How DerkOnline protects your personal data
  5. How this Policy is updated
  6. How to contact DerkOnline

Please note that this Policy applies solely to DerkOnline Inc. Including information taken with regards to online advertisement, website design and services that display or refer to this Policy.

This Policy describes how DerkOnline handles your personal and private data and affirms its commitment to protecting your privacy. The Policy does not address all possible data-processing scenarios. Information about product- or service-specific data collection is issued by DerkOnline Inc. in supplementary policies. It is recommended that you read both this Policy and any supplements to fully understand DerkOnline’s privacy policy for a specific product or service.

  1. How DerkOnline uses your personal data

Personal data is information that can be used on its own or in combination with any other information, to identify an individual. Such data is collected when you use any of DerkOnline’s forms and can include your name, email address, social network page name, website url, phone number, address, photo and the location and date when products or services are accessed. DerkOnline provides a service of online advertisement and website design. Hence, DerkOnline collects and uses your personal data solely for the services indicated in this Policy. The following are examples of personal data we may collect and how we use it:

1.1 Personal data collected by DerkOnline

We may collect some personal data, including your name, profile picture, social network page name, phone number, email address, website url, age and location.

(a) Data you submit directly: DerkOnline services allow you to create and manage accounts or profiles. You may be requested to provide account information, such as your email address, phone number, name, address, additional information (order notes), time of purchase and method of payment. DerkOnline services also require you to provide personal information, such as name, email address, phone number, social network page name, date of social network post and website url. If you encounter any errors while using DerkOnline services, you can choose to send complaints to DerkOnline.

(b) Third party data: We may receive data about you from publicly and commercially available sources as permitted by law. We may also receive data about you from third party social networking services, such as when you use our advertisement service.

1.2 How DerkOnline uses your personal data

We may use your personal data to:

(a) Fulfil purchase orders; run an ad, create a website, or verify products or services; organize purchase orders; make changes upon your request; and offer technical support.

(b) Contact you; send you information about products and services; or invite you to participate in DerkOnline promotions and surveys.

(c) Troubleshoot errors should you choose to send us error details.

(d) Improve our loss prevention and anti-fraud programs.

1.3 Collection and use of non-identifiable data

Non-identifiable data refers to data that cannot be used to identify an individual. For example, DerkOnline may collect aggregated statistics, such as the number of visitors to its website. DerkOnline collects this data to better understand how people use its website, products and services. This allows DerkOnline to improve its services to better satisfy customer needs. DerkOnline may, at its own discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes.

We endeavor to keep your personal data and non-identifiable data separate, and use each independently. If personal data is combined with non-identifiable data, it will be treated as personal data.

  1. How DerkOnline uses cookies and similar technologies

2.1 Cookies

To ensure that our websites function properly, we sometimes store small data files known as cookies on computers or mobile devices. A cookie is a simple text file that is stored on your computer or mobile device by a web server. Only the server that creates the cookie can retrieve or read the cookie’s contents. Each cookie is unique to your web browser or mobile application. Cookies usually contain an identifier, the site name and some numbers and characters. Cookies allow websites to store data, such as your user preferences or the contents of your shopping basket.

Most large websites or Internet service providers enable cookies in order to improve their user experience. Cookies allow websites to remember users, either for a single visit (using a session cookie) or for repeated visits (using a persistent cookie). Cookies allow websites to store settings, such as language, font size, and other viewing preferences for your computers or mobile devices. This means that user preferences do not need to be re-configured on each visit. If a website doesn’t use cookies, it will treat its users as new visitors each time they open a page. For example, if you log in on a website and move to another page, the website won’t recognize you, and you will be logged out again.

DerkOnline does not use cookies for any purposes other than those specified in this Policy. You can manage or delete cookies according to your preferences. For more information, see AboutCookies.org;. You can clear all cookies stored on your computer and most web browsers can be configured to block cookies. However, if you do so, you may have to manually configure your user settings every time you visit our website. For more information on how to change your browser settings, please visit the following links:

Internet Explorer
Google Chrome
Mozilla Firefox
Apple Safari and

2.2 Do Not Track

Many web browsers have a Do Not Track feature, which issues Do Not Track requests to websites. Currently, the main Internet standards organization has no policy governing how websites should behave when they receive such requests. However, all DerkOnline websites respect the Do Not Track option if it is enabled in your browser.

  1. How to access or modify your personal data

Under DerkOnline’s terms and conditions, you can manage your personal data, such as your account information, at any time. You should ensure that all personal data submitted is accurate. DerkOnline will make reasonable efforts to keep your personal data accurate, complete and up-to-date.

You have the right to amend any personal information about you that we hold. DerkOnline will amend such information upon your request. To make such changes, kindly visit the “Account” section of the website or inform us by using the contact form for assistance. We may decline to process requests if we have a reasonable basis to believe that they are made in bad faith, are impractical or if access is not otherwise required by local law.

  1. How DerkOnline protects your personal data

DerkOnline takes personal data security seriously. We follow industry-standard practices to safeguard your personal data against unauthorized access, disclosure, use, modification, damage or loss. We take all reasonably practicable steps to protect your personal data. For example, we use encryption to ensure data confidentiality; we use trusted protection mechanisms to protect data from malicious attacks; we deploy visit control mechanisms to ensure only authorized personnel can access personal data; and we raise awareness among employees about the importance of protecting personal data through security and privacy protection training sessions.

We take all reasonably practicable steps to only collect relevant personal data. We only retain your personal data for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law. While we take the utmost care to protect your personal data, please note that no security measures are completely infallible.

We may disclose your information to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Site. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the Site or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If we are part of a reorganization, sell our assets or merge with another company, we may sell the information you provide to us through the Site to a third party or share your personal information with the third party or company we merge with.

  1. How this Policy is updated.

DerkOnline reserves its right to update or amend this Policy from time to time. DerkOnline will notify you of the changes through various channels. Where changes are made to our privacy policy, we will post the updated privacy policy on our website. We may also issue you with a separate notice (e.g electronic notification) informing you of any changes to our privacy policy.

  1. How to contact DerkOnline

If you have any questions, comments, or suggestions, please contact us by clicking here.

Last updated: May 2018

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